Refund policy

Last updated: 30/08/2026

We want you to feel completely confident buying from MAYASELL. This policy covers three separate things — please read all three, as they are not the same:

  1. Your legal right to cancel (14 days)
  2. Our own 90-Day Comfort Guarantee (voluntary, on top of your legal rights)
  3. Your rights if an item arrives faulty or damaged

1. Your legal right to cancel (14 days)

As a UK consumer buying online, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This applies regardless of any other guarantee we offer.

  • You can cancel your order for any reason within 14 days of receiving your goods.
  • To cancel, simply email us at contact.mayasell@gmail.com stating that you wish to cancel.
  • You then have a further 14 days to send the goods back to us, at your own cost, unless we have agreed otherwise.
  • We will refund the price you paid, including standard delivery charges, within 14 days of receiving the goods back (or evidence that you have sent them back).
  • Refunds are issued to your original payment method.

This is your statutory right and exists independently of the guarantee below.

2. Our 90-Day Comfort Guarantee

We go beyond what the law requires. If the Bunion Comfort Sleeve hasn't made a difference for you within 90 days of delivery:

  • Email us at contact.mayasell@gmail.com  and tell us it hasn't worked out.
  • We will refund you in full.
  • You do not need to send the product back.

This guarantee applies once per customer/order and is designed to remove all risk from trying the product — we would rather refund you than have you keep something that isn't right for you.

3. Faulty or damaged items

If your item arrives faulty, damaged, or not as described, you have additional rights under the Consumer Rights Act 2015, including (depending on how long you've had the item):

  • A right to a refund, repair or replacement within the first 30 days
  • A right to a repair or replacement (and in some cases a refund) after 30 days

If this happens to you, contact us at contact.mayasell@gmail.com  with a description and, where possible, a photo — we'll sort it out quickly and will not ask you to cover the cost of returning a faulty item.

4. How refunds are processed

  • Refunds are issued to the original payment method used at checkout.
  • Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.
  • You will receive an email confirmation once your refund has been processed.

5. Questions

If anything here is unclear, or you're not sure which of the above applies to your situation, just email us at contact.mayasell@gmail.com — we'll always point you to whichever option works best for you.

This policy does not affect your other statutory rights as a consumer.